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ABOUT

The Business Support Portal offers bespoke & diverse administrative services to assist you in the growth and evolution of your business. Whether you are a tradesperson, a health & wellness practitioner, or any other profession, your administration matters to us.

We offer dedicated, personal support to reduce your workload and overheads. This can be done on a virtual basis or from your place of work, as and when you require it.

At the Business Support Portal, we can alleviate your workload by effectively carrying out and taking over as many administrative tasks as you wish. Giving you more time to concentrate on your customers whilst also enhancing your work-life balance.

Based in Nottingham, The Business Support Portal works remotely with clients all over the UK.

We are professionally insured, using the latest technology and pride ourselves on offering an outstanding and bespoke service to our clients.

SERVICES

Customer Services

Administrative & Secretarial Tasks

Diary & Calendar

Management

Expenses

Quoting

Invoicing

Bookkeeping

Client & Supplier

Communication

Email Management

Data Input

Business Set Ups

Bespoke Services

Lifestyle Support

Retainer Packages

We work on a reasonable hourly rate, offering monthly retainer packages. This means you can choose how many hours you outsource from The Business Support Portal to obtain a service tailored to your needs and requirements.

4 hours / month

The Peace of Mind

12 hours / month

The Sidekick

Bespoke Packages

Rosa:

With previous experience in the Public Sector, I have gained invaluable knowledge as a Business Support Administrator.

I can help you refocus your time and energy to ensure the continuous development of your business, freeing up your valuable time.

Having also served in the Royal Navy, I have developed exceptional time keeping and organisational skills so will always have your tasks completed, as agreed, exactly when you need them.

Let us take on some of your most arduous tasks being confident that it is our passion to organise, be client orientated and support the growth of your business - all the while carrying forward your company ethos.

Laura:

Having set up my own successful business over 18 years ago dealing with clients on an international level, I fully understand how hard it can be to keep on top of the continuous paperwork - which is why I want to help others.

For many of us the vital but tedious administrative tasks are not a pleasurable side of our business and something we have to fit in after a day’s work or at the weekends, this is why we are here with out proven Business Support Portal - helping to give you back your work-life balance.

I have experience in accounts, business set ups, translations and hand holding so can help you with the smallest task to the most head scratching task and/or tedious problem you may encounter.

“The range of matters Laura has resolved for us is vast. Even if query/problem is not listed on her website always ask, as there is not much Laura can't find you an answer for.”

-R.H

“I was put in touch with Rosa on high recommendation. The service and advice that she has provided more then justifies the high recommendation.”

-D & C

“Laura Morley has been dealing with our tax returns and helping us with the necessary administration for the health system for the last 4 years.”

-Lyn F

“Her explanations are clear and concise which instils confidence and trust.

I would not hesitate to recommend Rosa to anyone who needs help with paperwork and admin.

Thank you for being first class with the services you offer.“

-Michael R

“I can't speak highly enough of the professional, friendly an fast service that Laura provides.“

-Professor B D

“Rosa will always respond fast to your emails and will go that extra mile to help you.”

- Paul B

If you’re looking for loyal, passionate and capable virtual assistants, we would love to hear from you.

Simply telephone or email us and we will be in touch to discuss your requirements.

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Terms & Conditions

GENERAL TERMS

• BSP undertakes that all work carried out on behalf of its clients is carried out with the utmost diligence and attention to accuracy.
  
• Work is only accepted if we feel we have the ability to complete the task[s] within the time frame required.
  
• Quotations and consultations are usually free unless otherwise stated and agreed beforehand.
  
• Any time frame and constraints relating to any work will be clearly stated and agreed to by both BSP and its Clients.
  
• All information provided by and to either party shall be given at a reasonable time to allow either party to fulfil its obligations in all respects.
  
• Both the Client and BSP are at liberty to terminate any agreement between them by providing four weeks’ notice.
  
• BSP will not accept to undertake any work that is illegal or might be construed as such or is contrary to regulatory requirements and stipulations.
  
• Any training or equipment needed for BSP to carry out work for a client will be agreed in writing and may be subject to additional client costs.
  
• BSP endeavours to ensure regular training for its team members to follow best practice within their work.
  
• Agreed hours of work and responses to communication will be identified and outlined in individual client’s contract.
  

LIABILITY

• BSP will hold current Public Liability and Professional Indemnity insurance at all times.
  
• BSP will always attempt to provide 100 percent accuracy in its work. However, it will be the responsibility of the Client to ensure that all work completed by BSP is fully checked and reviewed to ensure that all requirements have been met and that all wording and data is correct.
  
• BSP will only act on behalf of a client with any third party, following specific authorisation.
  

PAYMENT

• Payment of ‘one off’ fees shall be within 14 days of the invoice date or in the case of a partial payment application, within 14 days of the application date.
  
• Ongoing monthly contracts shall be invoiced at the end of each month and shall be paid within 14 days of the invoice date.
  
• Where a contract is agreed for the provision of services on a monthly retainer basis, a deposit of 30% is required to be paid by the Client following signing the contract and prior to commencement of the agreed services.
  
• The above deposit[s] will be non-refundable and shall be deducted from any final invoice.
  
• Agreed incidental costs and expenses will be itemised on the appropriate invoice for payment under the terms above.
  
• Payment is to be made by direct Bank Transfer.
  
• Overdue invoices will, at the discretion of BSP be charged at the prevailing UK Government recommended rate of interest for overdue accounts.
  
• In the event of any agreed payments becoming overdue for any reason, BSP reserves the right to suspend the provision of all services to the client.
  

Privacy Policy

Overview:

The Business Support Portal website located at the www.thebusinessportal.org website is operated and controlled by: The Business Support Portal, a business registered in the United Kingdom. The Business Support Portal website is operated under the details provided within this Privacy Policy.

The Business Support Portal will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.

The Business Support Portal respects the privacy of all our website users and are committed to protecting their privacy. The purpose of this Privacy Policy is to inform you what personally identifiable information we may collect and how it may be used.

This Privacy Policy applies only to your use of The Business Support Portal website, which in itself may contain links to other websites. Please note that The Business Support Portal has no control over how your data is collected, stored, or used by other websites. We advise you to check the privacy policies of any such websites before providing any data to them.

Your Rights:

As a data subject, you have the following rights under the GDPR, which this Policy and our use of personal data have been designed to uphold:

The right to be informed about our collection and use of personal data;

The right of access to the personal data that we hold about you;

The right to contact us regarding any data held about you;

The right to rectification if any personal data we hold about you is inaccurate or incomplete;

The right to be forgotten, i.e. the right to demand deletion of any of your personal data that we hold;

The right to restrict (i.e. prevent) the processing of your personal data by ourselves;

The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);

The right to object to us using your personal data for particular purposes; and

Your rights with respect to automated decision making and profiling.

Your rights to complain to use about the data we may hold on yourself and the right to seek a resolution to your complaint.

If your complaint against us is not resolved to your satisfaction - your right to lodge a complaint with the UK’s supervisory authority, which is the Information Commissioner’s Office.

For further information about your rights, please contact the United Kingdom Information Commissioner’s Office or your local Citizens Advice Bureau.

Data We Collect:

Depending upon your use of our website, we may collect some or all of the following personal and non-personal data:

·Your name and/or your business/organisation name;

·Job title;

·Profession;

·Contact information such as email addresses and telephone numbers;

·Local and demographic information such as post code, preferences, and interests;

·IP address;

·Web browser type and version;

·Operating system;

·A list of URLs starting with a referring site, your activity on our website, and the website you exit to.

How We Use Your Data:

We will comply with our obligations and safeguard your rights under the United Kingdom Data Protection Act 2018/General Data Protection Regulations (GDPR) at all times.

All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected.

Our use of your personal data will always be on a lawful basis and in compliance with the aforementioned Act., either because it is necessary for our performance of a contract with you, and/or because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:

Providing and managing your Account;

Supplying our services to you i.e. entering into a contract with you.

Personalising and tailoring our services for you needs;

Replying to emails from you.

With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email, telephone, SMS (text) message, and post communication with information about the services we provide.

We will not, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the ACT Data Protection Act 2018 OR GDPR as well as the Privacy and Electronic Communications (EC Directive) Regulations 2003.

In the event that third parties (such as, but not limited to, including Google/Alphabet Inc., and Facebook/ Meta Platforms, Inc., etc.), whose content may appear on our website, may in themselves use third party "Cookies", such as described further in this document. Please note that we cannot and do not control the activities of such third parties, nor the data they collect and use, as such we advise you to check the privacy policies of any such third parties. We are happy to receive any complaints and/or notifications of any suspected and/or actual infringements of your data rights - for resolution and/or reporting as we can. 6.5 You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.

Personal Data is only kept as long as necessary to complete tasks/contracts that you assign to us. Client information will be deleted from our database and files as and when requested and/or if they have no requirement for the services we offer. or no longer require our services we have provided or for as long as we have your permission to hold your personal data.

How and Where Do We Store Your Data?

Your data will only be held and stored by The Business Support Portal within the United Kingdom.

Data is stored on servers accessed and provided by our website service providers and within our business operating computers for the undertaking of our business as agreed by yourself. All servicers and computers holding data require access controls and encryption.

The Business Support Portal has taken suitable measures to safeguard and secure data collected through our website and throughout the operation of our business.

The Businesses Support Portal takes measures to secure and protect your data including: periodic deletion of data, updating of software, review and updating of access codesetc.

The Business Support Portal follows the recommended GDPR checklist guidelines biannually to ensure that the company is always working to best practice and data is not stored unnecessarily and IT devices are following security measures to protect client information.

Where The Business Support Portal may Share your Data?

The Business Support Portal may share your data with other companies for research purpose or tasks/services required, this will be authorised prior by the client in our Terms and Conditions and Contract Agreement.

We may sometimes contract with third parties to supply products and services to you on our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps and solicit confirmations to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.

The Business Support Portal may compile statistics about the use of our website - including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymous and will not include any personally identifying data. The Business Support Portal may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.

In certain circumstances The Business Support Portal may be legally required to share certain data held by Us, which may include your personal data, for example, where we are involved in legal proceedings, and where The Business Support Portal is complying with legal requirements, a court order, or a governmental authority.

What happens if The Business Support Portal Changes its business structure?

The Business Support Portal may, from time to time, expand or reduce its business activities which may involve the sale and/or the transfer of control of all or part of the business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.

In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will be given the choice to have your data deleted or withheld from the new owner or controller.

How Can You Control Your Data?

When you submit personal data via the Business Support Portal website, you may be given options to restrict our use of your data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details and/or by managing your Account.

You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

Your Right to Withhold Information

You may access certain areas of The Business Support Portal website without providing any data at all. However, to use all features and functions available on our website you may be required to submit or allow for the collection of certain data.

How to access any data that The Business Support Portal may hold on you:

You have the right to ask for a copy of any of your personal data held by us (where such data is held). Please contact us at info@thebusinessportal.org to make such a request.

Our Use of Cookies:

The Business Support Portal website may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of our website and to provide and improve our services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

By using The Business Support Portal website, you may also receive certain third-party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third Party Cookies are used on our website for certain website hosting and other analytic requirements/uses. These Cookies are not integral to the functioning of our website and your use and experience of our website will not be impaired by refusing consent to them.

All Cookies used by The Business Support portal on its website are used in accordance with current statute legal requirements.

In addition to the controls that are provided on The Business Support Portal Website, visitors to the website can choose to enable or disable Cookies in their internet browser. Most internet browsers also enable users to choose whether they wish to disable all cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

Users can choose to delete Cookies on their computer or device at any time, however you may lose any information that enables you to access websites more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

Contacting Us:

If you have any questions about The Business Support Portal website or this Privacy Policy, please contact us by email at info@thebusinessportal.org, or by telephone on 07936988514 or by post at 15 Newfield Road, Nottingham, NG5 1HF, United Kingdom. Please ensure that your query is clear, particularly if it is a request for information about the data The Business Support Portal may hold on you.

Changes to The Business Support Portal Privacy Policy:

We may change this Privacy Policy from time to time, for example, if the law changes. Any changes will be immediately posted on The Business Support Portal website.

Reviewed and Revised November 2023